NO STRESS WINDOW CLEANING TERMS & CONDITIONS
By using our service you agree to our terms and conditions of business
1.1 How often will we visit
We offer the choice of every 4, 8 or 12 weekly visits. We ask for some flexibility on time scales due to rain and other factors of a week either side of the time due.
1.2 Bad Weather
We will always try to not clean your windows in the rain, however, we do still work in light rain or short showers. Our promise to you is that the results will still be the same. If rain is heavy and constant we will not clean your windows. Your clean will carry over to the next working day.
1.3 Ending our services
If for one reason or another you should wish to cancel our services you have the right to do so at any time. This can be done by telephone on 01738 269513
or by email to firstname.lastname@example.org
1.4 Complaints procedure
We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work, you must contact us within 24 hours of the clean. We will then return the next working day to re-clean your windows for free. Please note that complaints made after 24 hours may not be re-cleaned.
All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.
All payments must be made in full within 7 days of the clean date. If payments have not been made in full after 30 days, we will pass the details of the customer to a debt collection agency to recover on our behalf. An additional £10.00 will be added to the debt to cover collection costs.
2.1 Reach and Wash Window Cleaning
We will be using the reach and wash system provided by SureClean Systems Ltd to access and clean all of your windows. This method uses only purified tap water and no chemicals or detergents making it 100% safe for people, plants, pet’s, children and the environment it is used in. The water is purified at our base and transported with us in our vans. We will arrive with all the equipment we need to carry out this work. Our purified water is pumped from the van along hose lines and up telescopic poles, which we use to scrub dirt from your frames, sills, and glass. All we ask is that access to your property is available and that all your windows and doors are closed. Once cleaned, surfaces are left to dry naturally as is normal in this method, because the water is so pure it dries leaving no marks at all.
We are able to clean to a height of 4-5 stories or 60ft. We are only able to clean along a clear line of sight, some angles or high recessed surfaces may not be possible to clean. We also use this method to clean conservatory roofs and fascia and soffits.
Our company and public liability insurance is arranged through “Access insurance” our level of cover for public liability is £1 million